Terms and conditions

Buying tickets

You can buy tickets at the sales kiosk or online via our website. Online you pay for the tickets with the payment method of your choice.

Cash
At the kiosk you can pay by debit card with virtually all common bank cards or credit cards.

Cancellation by the guest (client):

You can request up to 72 hours before departure to reschedule your boat trip to a different date or time. This is subject to availability.

You do this by contacting us by telephone, and you can discuss on which day and time you wish to sail or cancel. No rights can be derived from this.

Has the boat trip you were going to take been cancelled?

That is unfortunate. Unfortunately, it sometimes happens that a boat trip cannot take place due to poor weather conditions or unforeseen circumstances. In such cases, we do everything we can to inform you in a timely manner. It is therefore important that we have correct details such as your telephone number and email address. In the event of cancellation by us, the boat trip will be rescheduled to another date or time in consultation with you. If you wish, the entrance ticket will be refunded. All trips are subject to “weather permitting”; the skipper determines whether a boat trip can proceed. Useful to keep in mind: you are expected to report to the TX20 Walrus sales kiosk 30 minutes before the start of the trip.

The TX20 has a spacious deck, a heated galley and there are toilets on board. There are also toilets on board for disabled persons.

Please take this into account when choosing your clothing.

Privacy • We use your telephone number and email address for sending tickets or reservations, communicating cancellations or for questions about a boat trip.

Full Terms and Conditions

Article 1 – Reservations

1.1. Regular trips are boat trips for which a reservation can be made by and for one or more persons. Reservations for regular boat trips can accommodate up to 175 persons. Reservations can be made via the internet or by telephone. Online reservations can be made up to 1 hour before the trip on the day of departure. Participation in a regular trip is also possible by registering at the boat itself.

1.2. Our boat trips take place on a luxury modern vessel with a spacious deck, suitable for passenger sailing and inspected by the authorities.

1.3. Passengers (including groups) must be present 30 minutes before a boat trip. If you are running late, please contact us by telephone.

1.4. Pets are allowed on board provided they are kept on a leash.

Article 2 – Weather and captain’s authority

2.1. Weather conditions that obstruct or make the boat trip impossible serve as a dissolving condition for all trips. Whether such weather conditions exist is at the discretion of the skipper on duty. Sailing never takes place at wind speeds above 8 Beaufort. This does not preclude the skipper from deciding not to sail at wind speeds below 8 Beaufort. In all cases of force majeure, the skipper on duty may decide not to carry out or to modify the trip. Force majeure is any circumstance that prevents shortcomings from being attributed. And in case of insufficient participation.

2.2. The skipper on duty is entitled to remove passengers who misbehave or are visibly intoxicated from the vessel.

2.3. The client must follow all instructions from TX20 Walrus or its staff promptly and without delay.

2.4. The skipper has the right to change the sailing route when weather conditions or obstructions on the planned route require this.

Article 3 – Delays and waiting times

3.1. For regular trips, the boat does not wait; it departs at the scheduled time.

Article 4 – Payment

4.1. Group trips must be paid for on the day itself unless otherwise agreed.

4.2. Regular trips can be prepaid, paid by debit card or paid in cash.

4.3. Payments must be made to the TX20 bank account upon receipt of the invoice.

4.4. Amounts due must be paid in a single instalment.

4.5. Any collection costs incurred shall be borne by the client.

Article 5 – Rescheduling by client

5.1. Rescheduling is only possible by telephone.

5.2. At the client’s request to sail on a different day or time. You can request up to 72 hours before departure to reschedule your boat trip to a different date or time. This is subject to availability. You do this only by telephone and we will discuss on which day and time you wish to sail.

Article 6 – Liability of TX20

6.1. TX20 is never liable for damage to and/or loss of client’s property. The client brings all their belongings on board entirely at their own risk.

6.2. TX20 is never liable for damage caused by the death of or injury to the client, except when caused by gross negligence or intent on the part of TX20.

6.3. TX20 is never liable for damage to persons or property of the client arising from boarding the departure jetty or the tour boat. The client boards the departure jetty and/or the tour boat entirely at their own risk.

6.4. TX20 is never liable for damage caused by delays at departure or during the boat trip.

6.5. Insofar as TX20 is liable for any damage, it is only liable for direct damage and never for indirect (consequential) damage, and this liability is limited to the maximum amount covered by its insurance.

6.6. Insofar as TX20 is liable for any damage not covered by its insurance, this liability is limited to the maximum amount of the invoice.

6.7. TX20 is never liable for lost property of the client.

Article 7 – Client liability

7.1. The client is liable for damage caused by the client to property of TX20 or third parties.

7.2. The client is liable for damage that the client or their luggage causes to TX20 or its staff.

7.3. All activities organised and carried out by TX20 take place entirely at the client’s risk.

7.4. The client indemnifies TX20 against damage claims by third parties.

Article 8 – General liability

8.1. TX20 is not liable for personal injury or damage of any kind whatsoever, regardless of the cause, prior to, during or as a result of the trip. The exception to this is the legal obligation to pay compensation due to demonstrable intent or gross negligence. Legal compensation is limited to the amount paid at most.

8.2. Children are the responsibility of their parents/supervisors. Children aged 14 or younger must sail under supervision at all times.

8.3. If TX20 is unable to carry out the boat trip as agreed due to force majeure (see article 5.2), TX20 is not obliged to make any restitution.

Article 9 – Complaints

9.1. Any complaints must be submitted in writing (email) to TX20 no later than 2 days after the boat trip.

9.2. Complaints made verbally or later than 2 days after the boat trip will not be processed.

Article 10 – Safety

10.1. The client must follow the instructions of the skipper and/or crew member at all times.

10.2. If instructions are not followed, the skipper on duty or TX20 staff have the right to terminate the trip. The client cannot claim a reduction of the amount stated in the agreement.

10.3. If more persons than previously registered wish to join a group trip, the skipper may refuse the surplus if the maximum number of permitted passengers on the boat is exceeded.

Article 11 – Found/lost property

11.1. Found items can be handed in to the guide or skipper on duty.

11.2. TX20 will make every effort to trace the rightful owner of the found item. Found items are kept by TX20 for a maximum of one month.

11.3. If the owner of a found item comes forward, they can collect the item from TX20. In all cases, the owner must provide identification.

Article 12 – Applicable law and competent court

12.1. These terms and conditions and all agreements concluded under these terms and conditions are governed exclusively by Dutch law.

12.2. Any disputes arising from these terms and conditions and agreements concluded under these terms and conditions shall be submitted exclusively to the competent court in the district of Alkmaar.

Annex: additional sales conditions and ticket sales information

You can buy tickets at the counter or online via our website. Online you pay for the tickets with the payment method of your choice. At the counter you can pay by debit card, with virtually all common bank cards or credit cards. Cash payment is also possible. Cancellation by the guest (client): – Sailing on a different day or time You can request up to 1 hour before departure to reschedule your boat trip to a different date or time. This is subject to availability. You do this exclusively by telephone and we will discuss on which day and time you wish to sail. No rights can be derived from this. In the event of refunds due to cancellation by the guest, administrative costs will be charged. See also article 9 of the general terms and conditions. – Has the boat trip you were going to take been cancelled? That is unfortunate. Unfortunately, it sometimes happens that a boat trip cannot take place due to poor weather conditions, unforeseen circumstances or insufficient participation. In such cases, we do everything we can to inform you in a timely manner. It is therefore important that we have correct details such as your telephone number and email address. In the event of cancellation by us, the boat trip will be rescheduled to another date or time in consultation with you. If you wish, the entrance ticket will be refunded. – All trips are subject to “weather permitting”; the skipper determines whether a boat trip can proceed. We wish you a pleasant stay on the TX20 and a good voyage.